At Green Mountain Energy, we understand that a person’s financial situation can change at a moment's notice. Because we care about our customers, we want to provide you with options to pay your energy bill if you are struggling financially.

Please contact us via chat from 8 a.m. – 7 p.m. CT or by calling 1-866-785-4668 from 7 a.m. – 10 p.m. CT daily. We’re here to answer any questions that you may have.

Essential payment assistance from your community.

You may be able to get support from the Low-Income Home Energy Assistance Program, a government organization that provides financial assistance to aid with energy costs.

With payment assistance, you can:

• Avoid paying late fees.
• Get help with a portion or your entire bill and stress less about how you will pay it.
• Stay cool in the summer and warm in the winter.

To find out if you qualify, call 2-1-1 or visit 211texas.org to learn about community assistance programs in your area. If you go to the website, enter “Electric Bill Assistance” in the search field along with your ZIP code to search for local programs.

Keep in mind that it could take up to 8 weeks to receive financial assistance. Please note that assistance is given at the discretion of local agencies to eligible customers and not administered by 2-1-1 directly.

Other helpful payment options.

You may qualify for a payment extension or be eligible for a deferred payment plan, which will help you pay your past-due balance in installments.

Thank you for being a Green Mountain Energy customer and for choosing 100% clean energy. We look forward to working with you for years to come.