Texas FAQs
 

Billing is simple. When you choose Green Mountain Energy electricity, you will receive a single bill from us that includes generation charges and covers transmission and distribution charges from the utility as well. Learn more about how to read your bill.

Our interactive tool will walk you through each section of your Green Mountain Energy electricity bill and explain all of the details.

As a Green Mountain customer, you have 16 days after the issuance date on your invoice to pay the bill by the due date. After the due date, a late fee of 5% of the overdue account balance will be assessed.

There are two main things that determine the amount of your invoice: the amount of electricity you use during the month, and the rate you’re paying per kilowatt-hour (kWh) for that electricity, or:

• # kWh used * cents per kWh rate = Green Mountain Energy Charge

This information is located in the Detail of Charges/Credits section on the back page of your bill.

Please know that the rate above may not be the same as the rate on the average price paid line, which could include fees beyond your base rate for electricity generation.

You can always learn more about your usage trends by logging in to My Account.

You should receive your first bill within 45 days. If this time frame has passed, please call us at 1-866-785-4668 Monday – Friday from 8 a.m. to 8 p.m. CT.

You may view your bill online by logging on to My Account. You will need your account number and password to access this section of our website if you haven’t already registered.

If you are not able to view your bill online, please contact us.

Yes. Green Mountain offers bill payment assistance, levelized payments (average billing) and payment arrangements. Please call us at 1-866-785-4668 for more detailed information.

Yes – it’s called the Renewable Rewards® program and is available to residential and business customers in Texas. Ready to learn more?

Average billing helps customers avoid large surprise bills and makes it easier for you to manage your budget. Our Average Billing program makes the amount you pay each month smoother and more predictable by basing your payments on your average monthly charges over the whole year. Your monthly payments are based on an average of the charges on your current and last 11 bills. Each month, we’ll review your account and add or subtract 1/12th of any deferred balance onto your next monthly payment.

For Texas residential customers, Green Mountain Energy electricity is 100% pollution-free and generated solely from clean sources, like wind and solar.*

*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

Most electricity on the Texas electricity grid (ERCOT) is still generated from polluting fossil fuel sources. ERCOT issues public reports tracking installed capacity and generation for renewables. There has been greater than a 1,000% increase in installed renewable capacity and generation since 2002.

For Texas residential customers, Green Mountain Energy electricity is generated from 100% renewable energy.*

*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

You can find a link to the EFL for each of our electricity products on the individual product pages on our website. See what plans are available in your area.

You can review, save and print copies of our Terms of Service at the Texas Products & Rates section of this website, or you can call us at 1-866-785-4668.

We’re here to help! Find out how to contact us here.

Learn more about electricity choice in Texas by reading this blog post.

When you switch to cleaner electricity, you will still get the same reliable service you have now. Your local utility will continue to read your meter, respond to power outages and provide other services related to the delivery of your electricity.

If you experience delivery problems (for example, if your power goes out), please contact your local utility:

• Oncor: 888-313-4747
• Centerpoint: 800-332-7143
• AEP–Texas Central Company: 866-223-8508
• AEP–Texas North Company: 866-223-8508
• Texas New Mexico Power: 888-866-7456

You will need to contact the local wires company in your area. The number is located on the front page of your invoice or if you know the name of the local wires company the numbers are listed below.

HOUSTON AND SURROUNDING AREAS:

• CenterPoint Energy: (713) 207-2222 or toll free, (800) 332-7143
• Texas New Mexico Power: Toll free, (888) 866-7456

DALLAS/FT WORTH AND SURROUNDING AREAS:

• Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747
• Texas New Mexico Power: Toll free, (888) 866-7456

SOUTH TEXAS:

• AEP: Toll free, (866) 223-8508

WEST TEXAS:

• AEP: Toll free, (866) 223-8508
• Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747

Yes, it’s easy to transfer your Green Mountain Energy electricity service to a new address in My Account.

You can disconnect your service Mon-Fri 8am-8pm CT by calling us at 866-785-4668.

If you selected the "Remember My Selection" check box on My Account and would like to reset your selection, please click here.

We offer a variety of innovative and flexible cleaner electricity products at competitive rates. Find the one that fits you best.

Green Mountain will accept up to 3 payments in 5 days, and up to 5 payments in 30 days.

Costs vary depending on your current utility service territory and which cleaner electricity product you choose. Learn more about the products and services in your area.

That one’s easy! Just select a product and then sign up online today. If you'd prefer to enroll over the phone, please call 1-866-301-3120.