Text message FAQs

Text messages from Green Mountain Energy - Terms and Conditions

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Call us at 866-785-4668 ask to be opted in to receive account and service-related text messages, and provide the call center agent with your mobile number. You will be sent a welcome message via text message on your mobile device, and you will begin receiving account alerts.

 

You can also opt-in through your online account. Once logged in, choose "I want to manage my profile" from the dropdown menu, then "Alerts & Contact Preferences." From here you can choose which text alerts you want to receive. 

You can stop receiving text messages at any time by going to the “Alerts and notifications” page and unchecking the box(es) next to the alert(s) you want to discontinue. Or, you can text STOP to 73639 from your mobile device to be unsubscribed from all Green Mountain Energy text messages sent to that phone number. You can also speak with a call center agent at 866-785-4668. Tell them you want to opt out of text messages or ask them to remove the cell phone number from your account. Once you have opted out, you will receive a text message from Green Mountain Energy Alerts confirming that you are opted out.
 

Furthermore, your mobile device will be automatically opted out on the due date of your FINAL invoice. You will receive a text message from Green Mountain Energy Alerts confirming that you are opted out.

View our Privacy Policy to learn about our commitment toward protecting your personal information.

Green Mountain Energy text messages are a convenient way to stay informed about your account, service-related requests, usage, billing, and more. Once you opt-in, you’ll automatically receive texts based on the preferences you select in your online account, which you can manage at any time. You can also request updates on demand (as you need them) by texting a keyword to 73639. Please note that the types of texts available are slightly different for customers on prepaid plans.

Participating carriers include:

 

  • ACS Wireless Alltel (Verizon Wireless)
  • Appalachian Wireless
  • AT&T 
  • Bluegrass Cellular
  • Boost Mobile
  • C Spire Wireless (formerly Cellsouth)
  • Carolina West Wireless
  • Cellcom Cellular One of East Central Illinois
  • Cincinnati Bell Wireless Cricket® Duet IP 
  • CTC Telecom
  • Epic Touch
  • Farmers Mutual Telephone Co
  • GCI Communications
  • Hawkeye (Chat Mobility)
  • Hawkeye (Northwest Missouri Cellular)
  • Illinois Valley Cellular
  • Inland Cellular
  • MetroPCS
  • Mobi PCS
  • Mosaic Telecom
  • Nex-Tech Wireless
  • nTelos
  • Panhandle Telecommunications (PTCI)
  • Peoples Pioneer
  • SprintTM
  • Thumb Cellular
  • T-Mobile®
  • U.S. Cellular®
  • Union Telephone Company
  • United Wireless
  • Verizon Wireless
  • Virgin Mobile®
  • West Central Wireless

 

T-Mobile is not liable for delayed or undelivered messages.

The number and frequency of text messages will vary based on the programs and selections for which you opted in. Some messages are received on demand by texting keywords to 73639. Others can be set up to occur periodically.

Currently, text messages are only available to subscribers with United States phone numbers.

Green Mountain Energy does not charge a fee for text messages, but message and data rates may apply. Depending on your text plan, you may be charged by your wireless carrier.

Green Mountain Energy Alerts FAQS

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Green Mountain Energy Alerts are alerts you can receive via text message. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them.

 

Green Mountain Energy Alerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for prepaid plan customers.

Text the following keywords to 73639 to get up-to-date information when you need it. Message and data rates may apply.

 

  • HELP — for resources to answer questions about your account 
  • STOP — to stop receiving all text messages from Green Mountain Energy; this will have no other effect on your account 

(Note that these options are different for prepaid plan customers.)

Our customers have avoided

 

pounds of CO2

That’s like planting

 

new trees.

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